Ordering Policy

Once an order starts processing, we are unable to cancel the order. If an order is not yet shipped and you cancel your order, we may charge up to 15% of the cost of the order.

If an item in your order is not available, we will notify you for your decision to enter your item in backorder until it is available, substitute with another item, or cancel your order without a fee.

Our online store utilizes a third-party fraud prevention service to assist us in screening potentially fraudulent orders. We reserve the right to refuse to process an order for any reason.

Bulk Orders

Firebrough Electronics is happy to ship units of a single SKU totaling at least $1,000 USD to any location in the United States. We will provide a quote with pricing and minimum quantity requirements.

All sales of bulk orders are final and non-returnable or refundable.

A bulk discount may be applied and considered per order. Please note that prior orders are not factored into consideration for current discounts.

Shipping charges are applied before the discount is assessed and based on the non-discounted value of your order.

Shipping rates are subject to change based on when your order agreement is returned, the location to which your order is shipping, and according to the required delivery date.

Gift box and custom gift card availability and charges are determined on an order-by-order basis.

All payments must be made in full prior to the placement of the order. If making a purchase using a non-guaranteed method of payment, all orders will ship upon successful clearance of funds.

Refusal of your scheduled order delivery with the shipping carrier will result in a reshipment of the merchandise to the intended shipping location and additional shipping charges billed to the credit card used for purchase.

Please contact us with questions or concerns. In addressing issues regarding your order, please be sure to provide your order number in all communications. If merchandise arrives damaged, defective, or has incorrect quantities, please contact us immediately upon discovery.